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Veterans Affairs Clerk
Serves as Veteran Affairs Clerk under direct supervision of the Veteran Affairs Director. The Veteran Affairs Clerk assists all residents of the state who served in the armed forces of the United States and their relatives, beneficiaries, and dependents in receiving from the United States and this state aid or benefit to which they may be entitled under any law. The work requires the exercise of a high level of discretion and the application of administrative and business management skills. The position requires a high level of customer service with respect to the public given through courteous, concise, professional treatment, and accurate and efficient transaction management. The Veteran Affairs Clerk will lead by example the behaviors and work ethic becoming of Clinton County Veterans Office.
This is a part-time role: approxamately 10-20 hours per week.
Essential Job Duties and Responsibilities:
- Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
- Represent Clinton County and perform duties in a professional, responsible, and trustworthy manner.
- Expected to take direction from Director, Commission Chair, and Accredited Veteran Service Officer.
- Coordinate the Veteran medical appointment van transportation program. Recruit and schedule volunteer drivers, collect transport requests, and file completed forms for statistical purposes.
- Provides customer service that is courteous and responsive to both public and with County employees by email, phone, or in person.
- Maintains a positive working relationship with the Clinton County Veterans Affairs staff,
- Answers calls and relay questions regarding benefits for Veterans and their families to accredited staff personnel.
- Provides rental, utilities, and other assistance to Veterans in Clinton County if eligible.
- Prepares for monthly meeting with Clinton County Veterans Commissioners; attends and participates in various meeting as required.
- Maintain records and files of Veterans and related documentation and upholds HIPAA standards.
- Ability to type accurately and utilize all Microsoft Office suite, scanners, calculators, fax machines, photocopiers, and multi-line telephones.
- Provides customer service that is courteous and responsive to both public and with County employees by email, phone, or in person.
- Establish and maintain effective working relationships with co-workers, County Board of Supervisors, other departments, agencies and members of the public.
- Ability to work within deadlines and remain positive and professional to both those within the office and others outside of the Veteran Affairs office.
- Organize and prioritize multiple tasks and competing priorities.
- Performs other duties as assigned.
Minimum Qualifications Requirements - (Education and Experience):
High School Diploma/GED Required
Advanced Degree is preferred.
1-3 years of experience working with veterans or in a Veteran’s Affair office is preferred.
Must be able to obtain a PIV card within 1 year of employment.
- Job Type: Part-Time
- Department: Veterans Affairs
- Salary Range: 19.00-23.75 per hour DOE
- Posted: 8/11/23
- Expires: 8/25/23
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