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Telecommunicator
Clinton County Communications is seeking qualified applicants for the position of 911 Emergency Telecommunicator. Duties include receiving information requiring law enforcement, fire and/or medical responses and transferring the information via radio and/or phone to proper emergency or non-emergency services. Applicant must be able to pass a thorough background check, physical, psychological exam, and drug screen. Must have a working knowledge of the Windows operating system; be able to type at least 30 words per minute, and be willing to work any shift including nights, weekends, and holidays. Starting pay is $19.59/hour increasing to $24.49/hour after probation.
SUMMARY:
Receives information requiring law enforcement, fire and/or medical responses and transforms information via radio and/or phone to proper emergency or non-emergency services. The nature of the work performed involves receiving, evaluating and prioritizing telephone (911 and non-emergency) and radio requests for service. Transforming the information into proper radio message format, determining jurisdiction and dispatching of proper emergency service agencies. Refers other requests to appropriate city, county, or private agencies. Records and monitors status of personnel and equipment and coordinates operations through effective radio and telephone communications.
Essential Job Duties and Responsibilities:
- Ensures all equipment in the Communications Center is operational or reports any malfunctions to the Communications Director, Technology Systems Manager, or Shift Lead
- Operates terminal for IOWA/NCIC following Iowa Rules and Regulations on inquiries, entries, modifications, cancellations, locates, criminal histories, and administrative messages.
- Reads and signs off on the IOWA/NCIC Intercom as required
- Answers incoming phone lines including Clinton Police Department, Clinton County Sheriff’s Office, Camanche Police Department, Dewitt Police Department, intercoms, “hot lines”, and all other phone lines terminating in the communications center.
- Maintains all log books stored in the Communications Center.
- Operates radio console receiving and transmitting messages.
- Assigns all requests for assistance.
- Operates computer aided dispatch system, where input of information along with output of information is necessary.
- Dispatches for all Law Enforcement, Fire and EMS organizations with service area in Clinton County.
- Performs Emergency Medical Dispatching Duties.
- Monitors status of calls to ensure calls for service are expediently dispatched and processed within the framework of procedures and policies.
- Maintains arrest warrants.
- Maintains protective orders.
- Receives and broadcasts emergency weather information.
- Attends required and authorized training.
- Stays alert and ready to take action on all situations that may arise.
- Accurately completes tasks assigned on a daily log sheet.
- Ability to work flexible hours including weekends, nights, and holidays.
- Handles difficult and sensitive situations involving staff or people and agencies outside of the unit’s jurisdiction, when the shift lead is not available. Exercises judgment and discretion and makes decisions in emergency situations.
- Ability to handle stressful situations that could be life threatening.
- Ability to work with the general public on the phone that may have verbal outbursts deemed inappropriate or offensive.
- Ability to both speak and write the English language is required. Ability to speak Spanish would be desired.
- Participate in required job training.
- Performs other duties and responsibilities as assigned.
Minimum Qualifications Requirements - (Education and Experience):
- High School Diploma or general education degree (GED).Additional relative training in emergency communications or a closely related field or experience as a 911 Telecommunicator is desirable, but not required.
- One must successfully complete orientation.
- Computer skills including but not limited to Microsoft Office Suite
- Ability to type at least 30 words per minute
- Successful completion of the Iowa Law Enforcement Telecommunicator Academy during the probationary period.
- Successful completion of the Emergency Medical Dispatch course during the probationary period.
- Emergency Medical Dispatch recertification every two years.
- CPR Certification during the probationary period and recertification every two years.
- IOWA/NCIC Certification within the first six months of employment.
- IOWA/NCIC Recertification every two years.
- Availability for shift work.
- Availability to report to work in all weather conditions.
- Successful completion of a thorough background investigation including submission of fingerprints, medical physical, psychological exam, and a drug screen.
Minimum Qualifications – (Knowledge, Skills and Abilities)
- Comprehensive knowledge of communications policies, principles, procedures and related local, state, and federal regulations.
- Comprehensive knowledge of the functions and operations of the Communications Center and its related equipment and capabilities.
- Comprehensive knowledge of the service areas (Clinton County) layout including but not limited to, streets, highways, and utilities.
- Thorough understanding of the computer aided dispatch system.
- Skill in relating to people in emergency situations.
- Ability to relate to but not limited to shift leads, communications center administration, emergency responders, co-workers, and the general public.
- Ability to maintain perspective and good judgment in high stress and life threatening situations.
- Ability to speak clearly in a well modulated voice, use good diction and elocution.
- Ability to operate a computer using specialized equipment and related software.
- Ability to use logical and creative thought processes to develop solutions according to written specifications and oral instructions on an inventive basis as necessary.
- Comprehensive knowledge of records confidentiality and public records release laws.
- Ability to perform a wide variety of difficult communications and technical tasks with accuracy and speed under the pressure of time sensitive deadlines and in high stress emergency situations.
- Ability to quickly learn and put to use new skill and knowledge brought about by rapid changing information and/or technology.
- Ability to use a wide variety of office equipment and other technical machines includes fax machine, alarms, etc.
- Ingenuity and inventiveness in the performance of the assigned task.
- Ability to control telephone conversations in order to efficiently obtain accurate information in order to provide correct, understandable instructions to the emergency responders.
- Ability to receive and efficiently carry out instructions from the emergency responders.
- Ability to multitask, prioritize and work in a fast paced environment
- Ability to maintain confidentiality
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records. Ability to type reports in a timely fashion.
- Job Type: Full-Time
- Department: Communications
- Posted: 7/5/23
- Expires: 8/2/23
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